{"id":1490,"date":"2018-04-27T10:59:05","date_gmt":"2018-04-27T13:59:05","guid":{"rendered":"http:\/\/expressodelivery.com.br\/blog\/?p=1490"},"modified":"2020-12-14T18:56:09","modified_gmt":"2020-12-14T20:56:09","slug":"atendimento-whatsapp-delivery","status":"publish","type":"post","link":"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/","title":{"rendered":"Como Automatizar o Atendimento de Pedidos via WhatsApp (Passo-a-Passo)"},"content":{"rendered":"<p>O WhatsApp \u00e9 uma ferramenta poderosa, mas conforme o volume de pedidos aumenta acaba <a href=\"https:\/\/expressodelivery.com.br\/blog\/pedidos-via-whatsapp-pizzaria\/\">enlouquecendo os atendentes<\/a> e causando grandes problemas no atendimento do delivery.<\/p>\n<p>Hoje vamos compartilhar a <strong>estrat\u00e9gia que os nossos <a href=\"https:\/\/expressodelivery.com.br\/blog\/historias-de-sucesso\/\">clientes usaram<\/a> para resolver os problemas que o WhatsApp causa<\/strong> no atendimento de pizzarias e lanchonetes.<\/p>\n<ul>\n<li><a href=\"#beneficios\">Benef\u00edcios dessa estrat\u00e9gia<\/a><\/li>\n<li><a href=\"#passo1\">Passo 1 \u2013 Ferramentas Necess\u00e1rias<\/a><\/li>\n<li><a href=\"#passo2\">Passo 2 \u2013 Crie uma Promo\u00e7\u00e3o Exclusiva<\/a><\/li>\n<li><a href=\"#passo3\">Passo 3 \u2013 Iniciar a\u00a0 \u201cOpera\u00e7\u00e3o WhatsApp Zero\u201d<\/a><\/li>\n<li><a href=\"#passo4\">Passo 4 \u2013 Transi\u00e7\u00e3o (Resposta Autom\u00e1tica)<\/a><\/li>\n<li><a href=\"#passo5\">Passo 5 \u2013 Monitore os Resultados<\/a><\/li>\n<li><a href=\"#conclusao\">Conclus\u00e3o<\/a><\/li>\n<\/ul>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Conte\u00fado deste Artigo<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Estrategia_com_Resultados_Comprovados\" >Estrat\u00e9gia com Resultados Comprovados<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Beneficios_do_Atendimento_do_WhatsApp_Automatizado\" >Benef\u00edcios do Atendimento do WhatsApp Automatizado:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Passo_1_%E2%80%93_Ferramentas_Necessarias\" >Passo 1 \u2013 Ferramentas Necess\u00e1rias<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Passo_2_%E2%80%93_Crie_uma_Promocao_Exclusiva_para_a_nossa_Estrategia\" >Passo 2 \u2013 Crie uma Promo\u00e7\u00e3o Exclusiva para a nossa Estrat\u00e9gia<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Passo_3_%E2%80%93_Iniciar_a_%E2%80%9COperacao_WhatsApp_Zero%E2%80%9D\" >Passo 3 \u2013 Iniciar a\u00a0 \u201cOpera\u00e7\u00e3o WhatsApp Zero\u201d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Passo_4_%E2%80%93_Transicao\" >Passo 4 \u2013 Transi\u00e7\u00e3o<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Atendimento_Personalizado\" >Atendimento Personalizado<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Resposta_Automatica_no_WhatsApp\" >Resposta Autom\u00e1tica no WhatsApp<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Passo_5_%E2%80%93_Monitore_os_Resultados\" >Passo 5 \u2013 Monitore os Resultados<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Acompanhe_os_numeros\" >Acompanhe os n\u00fameros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Acompanhe_o_feedback_dos_clientes\" >Acompanhe o feedback dos clientes<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#Conclusao\" >Conclus\u00e3o<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/expressodelivery.com.br\/blog\/atendimento-whatsapp-delivery\/#A_melhor_plataforma_Expresso_Delivery\" >A melhor plataforma? Expresso Delivery<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Estrategia_com_Resultados_Comprovados\"><\/span>Estrat\u00e9gia com Resultados Comprovados<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1493\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/solucao-whatsapp-atendimento-delivery.png\" alt=\"whatsapp-atendimento-delivery-pizzaria\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/solucao-whatsapp-atendimento-delivery.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/solucao-whatsapp-atendimento-delivery-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/solucao-whatsapp-atendimento-delivery-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/solucao-whatsapp-atendimento-delivery-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>O <strong>objetivo final dessa estrat\u00e9gia<\/strong> \u00e9 encerrar de uma vez por todas o atendimento de pedidos via <a href=\"https:\/\/expressodelivery.com.br\/blog\/tag\/whatsapp\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a>, chat do Facebook, Instagram e etc.<\/p>\n<p>Como?<\/p>\n<p><strong>Centralizando todo o delivery online para o seu site e aplicativo<\/strong>. Assim voc\u00ea poder\u00e1 aumentar o volume de pedidos em hor\u00e1rios de pico sem ocupar tempo dos atendentes ou ter problemas de linhas ocupadas.<br \/>\n<a name=\"beneficios\"><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Beneficios_do_Atendimento_do_WhatsApp_Automatizado\"><\/span>Benef\u00edcios do Atendimento do WhatsApp Automatizado:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Melhora a qualidade do atendimento oferecendo mais comodidade e praticidade para os clientes;<\/li>\n<li>Elimina erros e retrabalho;<\/li>\n<li>Reduz n\u00famero de atendentes e custo operacional;<\/li>\n<li>Possibilita operar em grande escala suportando o crescimento da sua empresa, sem que o atendimento seja um gargalo;<\/li>\n<li>Mais poder para o marketing digital, oferecendo mais informa\u00e7\u00f5es para mensura\u00e7\u00e3o de ROI e otimiza\u00e7\u00e3o das campanhas e an\u00fancios online;<\/li>\n<\/ul>\n<p>Parece uma boa, mas ser\u00e1 que vai funcionar no meu neg\u00f3cio?<\/p>\n<p>Sim,<strong> essa estrat\u00e9gia j\u00e1 foi aplicada por diversos clientes Expresso Delivery e tiveram resultados fant\u00e1sticos<\/strong>.<\/p>\n<p><a href=\"https:\/\/expressodelivery.com.br\/blog\/sucesso-pizzaria-la-fornalha-florianopolis\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1498\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/case-la-fornalha.png\" alt=\"case-pizzaria-la-fornalha\" width=\"759\" height=\"201\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/case-la-fornalha.png 759w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/case-la-fornalha-300x79.png 300w\" sizes=\"auto, (max-width: 759px) 100vw, 759px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/expressodelivery.com.br\/blog\/case-sucesso-aprisco-lanches\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1497\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/case-aprisco-lanches.png\" alt=\"case-aprisco-lanches\" width=\"759\" height=\"201\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/case-aprisco-lanches.png 759w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/case-aprisco-lanches-300x79.png 300w\" sizes=\"auto, (max-width: 759px) 100vw, 759px\" \/><\/a><\/p>\n<p><span style=\"color: #008000;\">Hoje eles n\u00e3o atendem mais pelo WhatsApp e os pedidos online representam a maior parte do faturamento da empresa.<\/span><br \/>\n<a name=\"passo1\"><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Passo_1_%E2%80%93_Ferramentas_Necessarias\"><\/span>Passo 1 \u2013 Ferramentas Necess\u00e1rias<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1504\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/ferramentas-delivery-online.png\" alt=\"ferramentas-delivery-online-pizzaria\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/ferramentas-delivery-online.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/ferramentas-delivery-online-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/ferramentas-delivery-online-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/ferramentas-delivery-online-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>O primeiro passo \u00e9 garantir que temos as ferramentas necess\u00e1rias para a execu\u00e7\u00e3o dessa estrat\u00e9gia.<\/p>\n<p>A <strong>principal ferramenta ser\u00e1 a sua plataforma de delivery online<\/strong>, o site e aplicativo do seu delivery.<\/p>\n<p>Voc\u00ea deve se certificar que o seu site e aplicativo est\u00e1 preparado para ser bem aceito pelos clientes.<\/p>\n<p>Ou seja, deve ser atrativo e pr\u00e1tico para o cliente fazer o pedido.<\/p>\n<p><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/expressodelivery.com.br\/blog\/melhor-site-e-aplicativo-para-pizzaria\/\" target=\"_blank\" rel=\"noopener noreferrer\">LEIA TAMB\u00c9M: Cuidados ao escolher um site e aplicativo para pizzaria<\/a><\/span><\/p>\n<blockquote><p>O WhatsApp \u00e9 muito conveniente para o cliente. Se voc\u00ea pretende tirar seus clientes de l\u00e1, deve oferecer uma ferramenta \u00e0 altura&#8230; t\u00e3o pr\u00e1tica quanto.<\/p><\/blockquote>\n<p>Sem um bom site e aplicativo, o tiro pode sair pela culatra e a nossa estrat\u00e9gia pode ter o efeito contr\u00e1rio.<\/p>\n<p>Se voc\u00ea j\u00e1 possui um site e aplicativo, certifique-se de que ele est\u00e1 atualizado, com o card\u00e1pio completo, imagens bem feitas e com todas as promo\u00e7\u00f5es que voc\u00ea oferece pelo telefone e WhatsApp.<\/p>\n<p>Caso ainda n\u00e3o tenha um site e aplicativo web, procure uma <a href=\"https:\/\/expressodelivery.com.br\/\" target=\"_blank\" rel=\"noopener noreferrer\">plataforma de delivery online<\/a> espec\u00edfica para o seu segmento.<\/p>\n<p><a href=\"https:\/\/expressodelivery.com.br\/?utm_source=blog&amp;utm_medium=artigo&amp;utm_campaign=estrategia-whatsapp&amp;utm_term=whatsapp\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1508\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-para-pizzaria-delivery.jpg\" alt=\"aplicativo-para-pizzaria-delivery\" width=\"820\" height=\"312\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-para-pizzaria-delivery.jpg 820w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-para-pizzaria-delivery-300x114.jpg 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-para-pizzaria-delivery-768x292.jpg 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-para-pizzaria-delivery-810x308.jpg 810w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/a><\/p>\n<p>Com o Expresso Delivery oferecemos um <a href=\"https:\/\/expressodelivery.com.br\/?utm_source=blog&amp;utm_medium=artigo&amp;utm_campaign=estrategia-whatsapp&amp;utm_term=whatsapp\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>site e aplicativo pronto para receber pedidos em at\u00e9 10 dias \u00fateis<\/strong><\/a>.<br \/>\n<a name=\"passo2\"><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Passo_2_%E2%80%93_Crie_uma_Promocao_Exclusiva_para_a_nossa_Estrategia\"><\/span>Passo 2 \u2013 Crie uma Promo\u00e7\u00e3o Exclusiva para a nossa Estrat\u00e9gia<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1327\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/06\/cupons-de-desconto-pizzarias.png\" alt=\"cupons-de-desconto-pizzarias\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/06\/cupons-de-desconto-pizzarias.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/06\/cupons-de-desconto-pizzarias-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/06\/cupons-de-desconto-pizzarias-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/06\/cupons-de-desconto-pizzarias-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>Agora que voc\u00ea j\u00e1 tem uma plataforma de delivery online pronta para receber pedidos, crie uma promo\u00e7\u00e3o exclusiva para os clientes que voc\u00ea atende pelo WhatsApp.<\/p>\n<p>Voc\u00ea pode e deve ter promo\u00e7\u00f5es e benef\u00edcios exclusivos do site e aplicativo para incentivar o delivery online.<\/p>\n<p>Mas \u00e9 importante criar um <strong>cupom de desconto exclusivo para facilitar a transi\u00e7\u00e3o dos clientes do WhatsApp para o seu app<\/strong>.<\/p>\n<p>Sugerimos criar um <a href=\"https:\/\/expressodelivery.com.br\/blog\/estrategias-cupons-de-desconto-pizzaria\/\" target=\"_blank\" rel=\"noopener noreferrer\">cupom de desconto<\/a> v\u00e1lido apenas para o primeiro pedido do cliente, para incentiv\u00e1-los a testar o seu site e aplicativo.<\/p>\n<p><span style=\"color: #000000;\"><strong>Por exemplo:<\/strong> Use o cupom \u201cZAP15\u201d e ganhe 15% de desconto no seu primeiro pedido pelo nosso aplicativo.<\/span><\/p>\n<p>Depois de cadastrado, dificilmente ele voltar\u00e1 a pedir por outro canal. Afinal \u00e9 muito mais pr\u00e1tico e c\u00f4modo pra ele.<br \/>\n<a name=\"passo3\"><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Passo_3_%E2%80%93_Iniciar_a_%E2%80%9COperacao_WhatsApp_Zero%E2%80%9D\"><\/span>Passo 3 \u2013 Iniciar a\u00a0 \u201cOpera\u00e7\u00e3o WhatsApp Zero\u201d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1514\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pedidos-via-whatsapp-pizzaria.png\" alt=\"pedidos-via-whatsapp-pizzaria\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pedidos-via-whatsapp-pizzaria.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pedidos-via-whatsapp-pizzaria-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pedidos-via-whatsapp-pizzaria-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pedidos-via-whatsapp-pizzaria-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>J\u00e1 temos tudo que precisamos para iniciar a nossa \u201cOpera\u00e7\u00e3o WhatsApp Zero\u201d para finalmente encerrarmos o atendimento via <a href=\"https:\/\/www.whatsapp.com\/business\/?l=pt_br\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a> de uma vez por todas, sem perder clientes.<\/p>\n<p>\u00c0 partir de agora,<strong> pare de divulgar o seu n\u00famero de WhatsApp<\/strong> como canal de atendimento e comece a <strong>destacar o site e app como \u00fanico meio de pedido online<\/strong>.<\/p>\n<p><strong>Atualize as informa\u00e7\u00f5es de todos os seus perfis nas <a href=\"https:\/\/expressodelivery.com.br\/blog\/como-conquistar-seguidores-no-facebook-e-instagram-para-sua-pizzaria-ou-lanchonete\/\" target=\"_blank\" rel=\"noopener noreferrer\">redes sociais<\/a><\/strong> (<a href=\"https:\/\/expressodelivery.com.br\/blog\/tag\/facebook\/\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a>, <a href=\"https:\/\/expressodelivery.com.br\/blog\/instagram-para-pizzarias\/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram<\/a> e <a href=\"https:\/\/expressodelivery.com.br\/blog\/cadastrar-pizzaria-no-google\/\" target=\"_blank\" rel=\"noopener noreferrer\">Google Places<\/a>) removendo o n\u00famero do WhatsApp e adicionando o link do seu site.<\/p>\n<p>Nas suas publica\u00e7\u00f5es, adicione chamadas para o pedido online.<\/p>\n<p>Confira um exemplo:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1536\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/divulga\u00e7\u00e3o-site.png\" alt=\"divulga\u00e7\u00e3o-site-delivery\" width=\"300\" height=\"463\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/divulga\u00e7\u00e3o-site.png 509w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/divulga\u00e7\u00e3o-site-194x300.png 194w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Crie publica\u00e7\u00f5es promovendo o novo site e aplicativo, bem como as suas vantagens e promo\u00e7\u00f5es exclusivas.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1537 size-medium\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-expresso-delivery-pizzaria-300x300.png\" alt=\"aplicativo-expresso-delivery-pizzaria\" width=\"300\" height=\"300\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-expresso-delivery-pizzaria-300x300.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-expresso-delivery-pizzaria-150x150.png 150w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-expresso-delivery-pizzaria-768x768.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/aplicativo-expresso-delivery-pizzaria.png 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Para maior efici\u00eancia, \u00e9 recomend\u00e1vel editar o texto de algumas publica\u00e7\u00f5es antigas.<\/p>\n<p>Voc\u00ea tamb\u00e9m pode utilizar o stories do Instagram e o Status do WhatsApp para informar os clientes sobre a novidade.<\/p>\n<p>Assim que poss\u00edvel <strong>atualize tamb\u00e9m o seu material impresso<\/strong>: <a href=\"https:\/\/expressodelivery.com.br\/blog\/engenharia-de-cardapio-para-pizzarias\/\" target=\"_blank\" rel=\"noopener noreferrer\">Card\u00e1pio<\/a>, embalagens e panfletos.<\/p>\n<p><strong>Instrua os atendentes<\/strong> &#8211; sempre que algum cliente tentar fazer o pedido por chat, ou WhatsApp direcion\u00e1-lo para o site\/aplicativo explicando as vantagens e oferecendo o cupom de desconto.<br \/>\n<a name=\"passo4\"><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Passo_4_%E2%80%93_Transicao\"><\/span>Passo 4 \u2013 Transi\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1517\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/atendimento-whatsapp-pizzaria-delivery.png\" alt=\"atendimento-whatsapp-pizzaria-delivery\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/atendimento-whatsapp-pizzaria-delivery.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/atendimento-whatsapp-pizzaria-delivery-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/atendimento-whatsapp-pizzaria-delivery-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/atendimento-whatsapp-pizzaria-delivery-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>A essa altura do campeonato o volume de <a href=\"https:\/\/expressodelivery.com.br\/blog\/sinais-para-pizzaria-vender-online\/\" target=\"_blank\" rel=\"noopener noreferrer\">pedidos online<\/a> j\u00e1 deve ter aumentado, pois todos os clientes que procuram por sua pizzaria no Google ou nas redes sociais est\u00e3o sendo incentivados a pedir diretamente pelo aplicativo e n\u00e3o t\u00eam mais acesso ao n\u00famero do WhatsApp.<\/p>\n<p><strong>Agora \u00e9 a nossa cartada final, fazer a transi\u00e7\u00e3o dos clientes que sempre pediram pelo WhatsApp para o nosso app<\/strong>.<\/p>\n<p>Para isso temos duas abordagens:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Atendimento_Personalizado\"><\/span>Atendimento Personalizado<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1519\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/melhorar-atendimento-delivery-pizzaria.png\" alt=\"melhorar-atendimento-delivery-pizzaria\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/melhorar-atendimento-delivery-pizzaria.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/melhorar-atendimento-delivery-pizzaria-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/melhorar-atendimento-delivery-pizzaria-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/melhorar-atendimento-delivery-pizzaria-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>Com os atendentes fazendo esse trabalho temos um atendimento mais pessoal.<\/p>\n<p>Podemos encerrar de imediato o atendimento via WhatsApp ou podemos definir uma data para o encerramento.<\/p>\n<p>No primeiro caso <strong>o atendente instruir\u00e1 os clientes a fazer o pedido online, enviando o link do app<\/strong>.<\/p>\n<p>Caso optemos por definir uma data de encerramento o atendente ainda receberia o pedido, mas j\u00e1 faria o trabalho de conscientizar o clientes.<\/p>\n<p>Com essa abordagem a transi\u00e7\u00e3o \u00e9 mais demorada, por\u00e9m \u00e9 mais suave para o cliente e com um contato humano com o atendente que pode explicar os motivos que levaram a essa decis\u00e3o, caso o cliente questione.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Resposta_Automatica_no_WhatsApp\"><\/span>Resposta Autom\u00e1tica no WhatsApp<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1521\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/respostas-automaticas-whatsapp.png\" alt=\"respostas-automaticas-whatsapp\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/respostas-automaticas-whatsapp.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/respostas-automaticas-whatsapp-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/respostas-automaticas-whatsapp-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/respostas-automaticas-whatsapp-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>Ou podemos usar as respostas autom\u00e1ticas do WhatsApp Business para automatizar esse processo.<\/p>\n<p>Dessa maneira, <strong>quando o cliente entrar em contato pelo WhatsApp ele ser\u00e1 instru\u00eddo por uma mensagem autom\u00e1tica.<\/strong><\/p>\n<p>Veja alguns modelos de resposta autom\u00e1ticas para voc\u00ea se inspirar:<\/p>\n<div id=\"attachment_1364\" style=\"width: 410px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1364\" class=\"size-full wp-image-1364\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/configurar-resposta-automatica-whatsapp.png\" alt=\"automatizar-atendimento-delivery\" width=\"400\" height=\"545\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/configurar-resposta-automatica-whatsapp.png 400w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/configurar-resposta-automatica-whatsapp-220x300.png 220w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><p id=\"caption-attachment-1364\" class=\"wp-caption-text\">Exemplo de Resposta Autom\u00e1tica<\/p><\/div>\n<div id=\"attachment_1363\" style=\"width: 410px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1363\" class=\"size-full wp-image-1363\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/pedidos-pizzaria-whatsapp.png\" alt=\"atendimento-whatsapp-pizzaria-lanchonete\" width=\"400\" height=\"599\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/pedidos-pizzaria-whatsapp.png 400w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/pedidos-pizzaria-whatsapp-200x300.png 200w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><p id=\"caption-attachment-1363\" class=\"wp-caption-text\">Exemplo de Resposta Autom\u00e1tica &#8211; 2<\/p><\/div>\n<div id=\"attachment_1362\" style=\"width: 410px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1362\" class=\"size-full wp-image-1362\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/mensagem-automatica-whatsapp-pizzaria.png\" alt=\"receber-pedidos-via-whatsapp\" width=\"400\" height=\"567\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/mensagem-automatica-whatsapp-pizzaria.png 400w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2017\/09\/mensagem-automatica-whatsapp-pizzaria-212x300.png 212w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><p id=\"caption-attachment-1362\" class=\"wp-caption-text\">Exemplo de Resposta Autom\u00e1tica &#8211; 3<\/p><\/div>\n<p>S\u00e3o apenas exemplos, seja com linguagem informal e descontra\u00edda ou mais formal<strong> a comunica\u00e7\u00e3o deve ser a mesma que voc\u00ea costuma usar com os seus clientes nas redes sociais<\/strong>.<\/p>\n<p>O importante \u00e9 que a mensagem:<\/p>\n<ul>\n<li>Seja clara e objetiva;<\/li>\n<li>Gere empatia \u2013 uma breve explica\u00e7\u00e3o do motivo da mudan\u00e7a;<\/li>\n<li>Tenha o link do seu app\/site;<\/li>\n<li>Ofere\u00e7a um incentivo para o cliente &#8211; cupom de desconto criado no passo 2;<\/li>\n<li>Seja positiva \u2013 mostre que a empresa est\u00e1 crescendo e que voc\u00eas est\u00e3o sempre inovando e tentando melhorar a qualidade do atendimento.<\/li>\n<\/ul>\n<p><strong>DICA:<\/strong> Emojis ajudam a gerar empatia e podem fazer toda a diferen\u00e7a na emo\u00e7\u00e3o e rea\u00e7\u00e3o gerada pela mensagem \ud83d\ude09.<\/p>\n<p><strong>Para configurar a resposta autom\u00e1tica<\/strong> voc\u00ea pode <a href=\"https:\/\/ajuda.expressodelivery.com.br\/faqs-perguntas-frequentes\/como-baixar-e-usar-o-whats-app-business\">seguir esse passo-a-passo<\/a>.<\/p>\n<p>Veja como ser\u00e1 a automa\u00e7\u00e3o do atendimento do seu WhatsApp com a plataforma Expresso Delivery no v\u00eddeo abaixo:<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/4rE9Zyq50BU\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Releia a sua mensagem e se pergunte, qual ser\u00e1 a rea\u00e7\u00e3o do cliente? Ser\u00e1 de frustra\u00e7\u00e3o ou de entendimento e excita\u00e7\u00e3o pela novidade?<br \/>\n<a name=\"passo5\"><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Passo_5_%E2%80%93_Monitore_os_Resultados\"><\/span>Passo 5 \u2013 Monitore os Resultados<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1525\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/monitorar-resultados-delivery.png\" alt=\"monitorar-resultados-delivery\" width=\"600\" height=\"403\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/monitorar-resultados-delivery.png 600w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/monitorar-resultados-delivery-300x202.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Durante essa fase de transi\u00e7\u00e3o \u00e9 importante que voc\u00ea monitore de perto os resultados.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Acompanhe_os_numeros\"><\/span>Acompanhe os n\u00fameros<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Voc\u00ea pode conseguir informa\u00e7\u00f5es importantes atrav\u00e9s dos n\u00fameros:<\/p>\n<ul>\n<li>N\u00famero de acessos<\/li>\n<li>Pedidos online<\/li>\n<li>Taxa de convers\u00e3o (de visitas para pedidos fechados)<\/li>\n<li>Cupons de desconto utilizados<\/li>\n<\/ul>\n<p>Se voc\u00ea tem muitos acessos, mas <strong>o n\u00famero de pedidos online est\u00e1 baixo<\/strong> significa que a taxa de convers\u00e3o do seu site\/app n\u00e3o est\u00e1 legal.<\/p>\n<p>Pode ser algum problema na usabilidade, nas imagens, alguma coisa confusa e os clientes n\u00e3o est\u00e3o finalizando os pedidos.<\/p>\n<p><strong>Dica:<\/strong> Tamb\u00e9m \u00e9 muito comum os an\u00fancios serem exibidos para os clientes errados (clientes fora da sua \u00e1rea de atendimento, por exemplo) ou nos hor\u00e1rios errados.<\/p>\n<p>Tente identificar o que \u00e9, e corrija junto com o suporte da sua plataforma de delivery online.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1535\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/resultados-delivery-pizzaria-atendimento.png\" alt=\"resultados-delivery-pizzaria-atendimento\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/resultados-delivery-pizzaria-atendimento.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/resultados-delivery-pizzaria-atendimento-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/resultados-delivery-pizzaria-atendimento-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/resultados-delivery-pizzaria-atendimento-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>Por outro lado <strong>se o n\u00famero de acessos est\u00e1 baixo<\/strong>, pode ser um problema nas suas publica\u00e7\u00f5es.<\/p>\n<p>O link pode n\u00e3o estar em destaque, a arte pode n\u00e3o estar clara, a comunica\u00e7\u00e3o n\u00e3o est\u00e1 objetiva.<\/p>\n<p>Voc\u00ea pode tentar <strong>melhorar a sua resposta autom\u00e1tica<\/strong> testando outra abordagem, e as suas publica\u00e7\u00f5es nas redes sociais.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Acompanhe_o_feedback_dos_clientes\"><\/span>Acompanhe o feedback dos clientes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Al\u00e9m dos n\u00fameros acompanhe o feedback e rea\u00e7\u00f5es dos clientes. Como eles est\u00e3o aceitando essa mudan\u00e7a?<\/p>\n<p>Monitore os coment\u00e1rios nas redes sociais e as respostas que est\u00e3o dando no WhatsApp.<br \/>\n<a name=\"conclusao\"><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusao\"><\/span>Conclus\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1528\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pizzaria-de-sucesso.png\" alt=\"pizzaria-de-sucesso\" width=\"810\" height=\"420\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pizzaria-de-sucesso.png 810w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pizzaria-de-sucesso-300x156.png 300w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pizzaria-de-sucesso-768x398.png 768w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2018\/04\/pizzaria-de-sucesso-375x195.png 375w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p>Toda mudan\u00e7a gera resist\u00eancia.<\/p>\n<blockquote><p>\u201cTanto nas empresas como na vida: quanto maior \u00e9 a resist\u00eancia a mudan\u00e7a, maior tamb\u00e9m \u00e9 a necessidade de mudan\u00e7a.\u201d<\/p><\/blockquote>\n<p>N\u00e3o se deixe abalar pelo primeiro coment\u00e1rio ou rea\u00e7\u00e3o negativa, siga o plano por algumas semanas e o resultado ser\u00e1 compensador.<\/p>\n<p><span style=\"background-color: #ffff00;\">Confira o <a style=\"background-color: #ffff00;\" href=\"https:\/\/expressodelivery.com.br\/blog\/case-sucesso-aprisco-lanches\/\"><u>depoimento da Aprisco Lanches<\/u><\/a>, <strong>no in\u00edcio os clientes resistiram, hoje eles recebem mais de 2.000 pedidos online por m\u00eas<\/strong>.<\/span><\/p>\n<p><strong>A melhor maneira de diminuir a resist\u00eancia \u00e9 com uma plataforma pr\u00e1tica e com uma comunica\u00e7\u00e3o clara e objetiva.<\/strong><\/p>\n<p>Nessa etapa de mudan\u00e7a qualquer detalhe pode ser visto como um grande obst\u00e1culo aos olhos do cliente, <strong>simplifique o m\u00e1ximo poss\u00edvel<\/strong>.<\/p>\n<p>Espero que essa estrat\u00e9gia possa ajudar no sucesso da sua empresa, aumentando o volume de pedidos em hor\u00e1rios de pico sem comprometer o atendimento.<\/p>\n<p>Seguindo esse passo-a-passo voc\u00ea pode ter resultados como os da <a href=\"https:\/\/expressodelivery.com.br\/blog\/sucesso-pizzaria-la-fornalha-florianopolis\/\">La Fornalha Pizzaria<\/a> e da <a href=\"https:\/\/expressodelivery.com.br\/blog\/case-sucesso-aprisco-lanches\/\">Aprisco Lanches<\/a>,\u00a0e quem sabe a sua empresa seja a nossa pr\u00f3xima hist\u00f3ria de sucesso publicada aqui no blog.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"A_melhor_plataforma_Expresso_Delivery\"><\/span>A melhor plataforma? Expresso Delivery<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Conseguimos grandes resultados com o <a href=\"https:\/\/expressodelivery.com.br\/?utm_source=blog&amp;utm_medium=artigo&amp;utm_campaign=estrategia-whatsapp&amp;utm_term=whatsapp\">aplicativo web do Expresso Delivery<\/a>, pois o cliente n\u00e3o precisa fazer nenhuma instala\u00e7\u00e3o, basta clicar no link e j\u00e1 poder\u00e1 fazer o pedido.<\/p>\n<p>Essa praticidade somada a \u00f3tima aceita\u00e7\u00e3o do site e aplicativo por parte dos clientes faz do <strong>Expresso Delivery a ferramenta perfeita para essa estrat\u00e9gia<\/strong>.<\/p>\n<p><a href=\"https:\/\/expressodelivery.com.br\/?utm_source=blog&amp;utm_medium=artigo&amp;utm_campaign=estrategia-whatsapp&amp;utm_term=whatsapp\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1195 size-full\" src=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2016\/12\/expresso-delivery-aplicativo-para-pizzaria.png\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" srcset=\"https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2016\/12\/expresso-delivery-aplicativo-para-pizzaria.png 600w, https:\/\/expressodelivery.com.br\/blog\/wp-content\/uploads\/2016\/12\/expresso-delivery-aplicativo-para-pizzaria-300x100.png 300w\" alt=\"expresso-delivery-aplicativo-para-pizzaria\" width=\"600\" height=\"200\" \/><\/a><\/p>\n<p>Confira a nossa <a href=\"https:\/\/expressodelivery.com.br\/lojademonstrativa\/?utm_source=blog&amp;utm_medium=artigo&amp;utm_campaign=estrategia-whatsapp&amp;utm_term=whatsapp\">loja demonstrativa<\/a> e solicite um or\u00e7amento sem compromissos.<\/p>\n<p>Ser\u00e1 um prazer ajud\u00e1-lo a aplicar essa estrat\u00e9gia em seu neg\u00f3cio.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O WhatsApp \u00e9 uma ferramenta poderosa, mas conforme o volume de pedidos aumenta acaba enlouquecendo os atendentes e causando grandes problemas no atendimento do delivery. Hoje vamos compartilhar a estrat\u00e9gia que os nossos clientes usaram para resolver os problemas que o WhatsApp causa no atendimento de pizzarias e lanchonetes. Benef\u00edcios dessa estrat\u00e9gia Passo 1 \u2013 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2,3],"tags":[50,61,10,53,27,62],"class_list":["post-1490","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao-de-restaurantes","category-marketing-para-restaurantes","tag-aplicativo","tag-atendimento","tag-delivery-online","tag-sistema","tag-site-para-pizzaria","tag-whatsapp"],"yoast_head":"<!-- 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